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With holiday shoppers are coming via Alexa and Google Home, online by PC, by mobile on-the-fly, by car or by foot, retailers have to be ready to serve across the board.The Internet of Things will take shopping to an entire new level.Amazon Alexa is set up in her bedroom, so it's easy for her to receive quick reminders while packing.She receives a text notification that her flight has changed, and she's at risk of missing a connecting flight.For the best deals, 35% of shoppers are banking on Black Friday, followed by the day after Christmas (29%).Major retailers also should get geared for holiday shoppers, since more than 57% do most of their holiday shopping at mass retailers like Walmart and Amazon.Retailers also can be expected to be busy in their physical stores, since only 34% of consumers say they are shopping more online than in stores.In even more good news for retailers, price drops during the holiday may not have to be that steep.
Email also remains a significant information option, with 38% of consumers preferring to hear of holiday deals that way, compared to 12% via social media.Request a demo Wizeline delivered an AI powered chatbot that enables us to have real-time interactions with clients to dramatically improve our brand experience.Artificial Intelligence is leading us to rethink how value is created and Wizeline provided a technical team that understands innovative technology and the Wizeline platform accelerated our time to market".Vice President of Sales & Marketing Patrick Mazzariol Read our press release to learn more » 60% of U. online adults already use online messaging, voice, or video chat services (Source: Forrester).
Chatbots will power 85% of all customer service interactions by the year 2020 (Source: Gartner).67% of consumers worldwide used a chatbot for customer support in the past year (Source: Business Insider). In 2017, 35.6 million Americans will use a voice-activated assistant device at least once a month.